Refunds & Returns
Refunds & Returns
Last updated 8/5/2026
Pre-order & custom pieces
Because many of our pieces are made to order, we can only accept returns on eligible ready-to-wear items unless a fault is found.
Faulty or incorrect items
If you receive a faulty or incorrect item, contact us within 7 days of delivery with your order number and photos, and we will arrange a resolution.
Cancellations
Pre-order and made-to-order items cannot be cancelled once production has begun. Contact us as early as possible before production starts.
How to request
Email or message us on WhatsApp with your order number to start a return or refund request.